Our refund policy is designed to ensure customer satisfaction while maintaining the integrity of our digital products.

Eligibility:

• Timeframe: Refund requests must be submitted within 3 days of purchase.
• Documentation: To initiate a refund, you must provide:
  • A detailed explanation of the reasons for your dissatisfaction.
  • Proof of purchase (order number, email address used for purchase).
  • Any relevant supporting documentation (screenshots, error messages).
• Product Condition: The digital product must not have been used or accessed beyond a reasonable preview period.
• Approval Process: All refund requests are subject to review and approval by our dedicated Refund Assessment Team.

Processing:

• Upon approval, refunds will be processed within 10-15 business days.
• Refunds will be credited back to the original payment method.

Exceptions:

• Sale items, bundled products, and digital products marked as "non-refundable" are not eligible for refunds.

Additional Notes:

• We reserve the right to deny refund requests that do not meet our eligibility criteria.
• This refund policy is subject to change without notice.
• For further inquiries, please contact our Customer Support Department at info.lilynotion.com .